Our Team
Our team has been built over 50 years, with some members of the team having been with us for over 25 years – you can’t get a better testimonial than that!
We are constantly working hard to make sure that the company provides support to all team members, to strive for a good work and life balance, to protect the mental and physical well-being as well as nurturing career potential within the organisation.
Our Team Expertise
It takes a lot of hard work and effort to build, maintain and innovate our data offerings so we have built the following teams to make it as efficient as possible:
Contact Centre
Who work hard to build and maintain our data asset, always with a smile on their face.
IT
Let’s face it, nothing would run without this team. Whether it’s delivering a data product or service or working to get the best out of our own dataset, this team are at the forefront of our innovations.
Sales
A lively bunch that like to talk, post on LinkedIn, send emails and make lots of phone calls. Imperative to getting our message out to the target audience and obviously licensing our data.
Finance
Hidden away behind the scenes working hard to ensure that invoices are paid on time and all of our expenses are processed before we have time to ask when they’re due.
Customer Services/Reception Team
The top team for patience, smiley faces and well worded emails, this team handle all inbound queries and help with our data processes too.
Compliance
Have the unenviable task of completing endless supplier and customer questionnaires that they love to complete and do so with ease due to all of the processes and policies that they’ve put in place to make sure everything works smoothly. Watch out any accreditation that they plan to go for as they always pass with flying colours.
Contact Centre Agents
118 Group’s 70-seat Contact Centre team is at the core of our business, dialling over 5 million numbers per year via an automated dialler system. With flexible working hours, the team is on the phones based out of our Sutton Coldfield, UK office.
Calling agents are trained and coached to high standards to be the best in the industry. The team takes pride in gathering business data accurately whilst maintaining a friendly, professional manner.